ServicesSecure chat and voice AI
Customer chat and voice AI that knows what it mustn't keep
We build and run chat and phone agents for WhatsApp, web chat, the phone and other channels. They hear names, numbers, health details and payment questions, so the rules for disclosure, consent and retention are set before the first conversation.
- Says it's AI
- Card numbers never stored
- Hands over with the full history
Hi, I'm the AI assistant for the billing team. I can help with invoices and payments, or pass you to a person at any time.
Can I just pay the balance? My card is ████ ████ ████ ████
Please don't share card details in chat. I've removed them. Here's a secure payment link for the balance on your account.
Card number detected and removed before storage or the model. Payment handled by the payment provider.
The rules, built in
What a customer-facing AI may say, ask, store and pass on, decided with your compliance team and enforced by the system.
It says it's AI
At the start of each conversation, and whenever someone asks. For systems that talk to people, the EU AI Act has required this since 2 August 2026.
Notice and consent
Callers hear about recording before it starts. Messaging follows each channel's opt-in rules, and people can ask for a person at any time.
Only what it needs
Questions limited to what the task requires. A booking assistant asks for a name and a time, not a medical history.
Card and health data kept out
Card numbers are detected and removed, and payments go through hosted links. Health details are steered to secure forms that write straight into your system.
Transcripts on your terms
Sensitive values redacted, transcripts kept for the period you set, stored in your systems or a vendor you've approved.
Handover with history
Anything outside its scope goes to your team with the conversation attached, so nobody asks the customer twice.
Where each kind of data goes
channels
assistant
AI Act Art. 50
destinations
PCI DSS
Each kind of sensitive data has one approved destination. None of them is the chat transcript.
Channels we build for
The most common ones. We build for other channels too, with the same rules.
Phone
Answers in seconds, books, routes and takes messages in a natural voice, with recording notices and call summaries for staff.
WhatsApp and Telegram
Booking, updates and questions through the official business APIs, with opt-in and template rules followed.
Website chat
On your own domain, answering from approved content, with lead capture limited to the fields you need.
Instagram
Replies to messages and comments, and hands sales or complaints to your team.
In production
Each case study shows the results and how the data is handled.
Healthcare, phone
AI receptionist for a dental clinic, Seattle
Every call answered and booked into the practice system. Medical history goes through a secure form, not the call.
40% → 0
missed calls34
new patients in 45 daysHealthcare, WhatsApp
Clinic appointment booking
Scheduling only. The assistant never asks for clinical details and steers patients who offer them to the clinic.
85%
handled by AI-40%
no-showsRetail, phone
Pet store phone agent
Answers every call about stock, grooming and deliveries, and tells callers they're speaking to an AI assistant.
100%
calls answered+45%
satisfactionCar rental, WhatsApp
Rental bookings off staff phones, Dubai
Customer conversations moved from personal phones to one business account with roles.
+38
bookings a month28s
average replyQuestions
Does it pretend to be a person?
No. It sounds natural, and it says it's AI at the start and whenever anyone asks.
Can it take payments?
It sends a secure payment link from your payment provider. Card numbers never pass through the conversation, the transcript or the model, which keeps the AI out of your card data environment.
Can we use WhatsApp with patient data?
Carefully. We keep the assistant to scheduling, keep clinical details off the channel, and write bookings straight into your practice system. Your privacy officer should confirm the approach against your own HIPAA risk analysis.
Where are transcripts stored?
Where you decide: your CRM, your helpdesk or your own storage, redacted and kept for the period you set.